The staff at Healthy Paws Veterinary Clinic understands you have questions about your pet’s care. Pet ownership can be a bit overwhelming at times, and we are dedicated to helping you enjoy a healthy, happy, furry family member. Over the years, we’ve fielded many wonderful questions pertaining to our practice and the care of your pets. Don’t see your question? Contact us and we’ll be happy to help!

What are your clinic hours?

Both of our clinic locations are open Monday–Friday with varying hours. Please visit our Hours & Location page for our most up-to-date schedule. Holiday hours are typically announced on our clinic Facebook page and Google.

Do you accept new clients?

Yes! We are accepting new patients. Please call our receptionist team or visit our Resources page to get started.

Do you offer urgent care or same-day appointments?

Yes. We have a veterinarian designated for urgent care appointments each day. Same-day appointments may be available; please call us for current urgent care and same-day appointment availability.

How much do products and services cost?

Costs vary based on the type of visit, diagnostics performed, and treatments needed. We provide detailed treatment plans with estimates before proceeding with care, and our team is happy to discuss options that fit your pet’s needs and your budget.

How do I know if my pet needs an emergency vet?

If your pet is experiencing breathing difficulty, collapse, seizures, uncontrolled bleeding, inability to walk, toxin ingestion, or other urgent symptoms, please seek emergency care immediately. Clients are encouraged to call us during our open clinic hours, however we do recommended 24-hour emergency hospitals after-hours, or for cases we are unable to accommodate.

Do you offer boarding or grooming?

We do not offer full grooming or overnight boarding, but we do provide nail trims and some medical grooming services. Call our team for details.

What payment methods do you accept?

We accept major credit cards, debit cards, CareCredit, and cash. Payment is due at the time of service.

Do you take pet insurance?

Yes. While we do not process insurance claims directly, we provide all documentation needed for you to submit to your insurance provider for reimbursement.

Do you offer payment plans?

We do not offer in-clinic payment plans, but third-party financing is available through CareCredit.

What should I bring to my pet’s appointment?

Please bring any previous medical records, a list of current medications, and any concerns or questions you’d like to discuss with the veterinarian. A stool sample should be obtained for all puppy, kitten, and wellness appointments. For new patients, we strongly recommend transferring previous records prior to your appointment so your medical team can prepare for your pet.

How often does my pet need vaccines?

Vaccine schedules vary by age, lifestyle, and species. Puppies and kittens require vaccines every 3–4 weeks until around 16 weeks. Adult pets typically need boosters annually or every 3 years depending on the vaccine.

When should my puppy or kitten start flea and tick prevention?

In Wisconsin, we recommend monthly flea & tick prevention starting at 6 weeks of age. Your veterinarian will help select the safest and most effective product.

Can I request prescription refills online?

Yes. Refills can be requested through our patient portal, online pharmacy, or by calling our clinic. Please allow 24–48 hours for processing.

What should I expect if my pet has surgery?

Your pet will receive a full physical exam and pre-anesthetic evaluation. During surgery, they are closely monitored with advanced equipment. Afterward, they recover in a warm, comfortable environment and go home the same day with pain medication and detailed discharge instructions. Please visit Planning For Your Pet's Surgery for more detailed information.

How can I prepare for my pet's orthopedic surgery?

Prior to your pet's orthopedic surgery, you will be scheduled a consult appointment with one of the veterinarians who performs these procedures. During this time they will discuss details of the procedure and recovery, as well as recommendations for recheck appointments and rehabilitation exercises. For more information, please visit During surgery, they are closely monitored with advanced equipment. Afterward, they recover in a warm, comfortable environment and go home the same day with pain medication and detailed discharge instructions. Please visit Preparing For Orthopedic Surgery for more detailed information.